Free
Max 1 registered operator
Installing the support software on exactly 1 computer
Up to 20 minutes/day of video support
Choose the camera on the smartphone for use
Activating the Led on the smartphone
Owl
Max 10 registered operators
Installing the support software on more than 1 computer
Providing audio/video support Unlimited
Filing recorded images and videos in Cloud mode for 7 days up to 1GB of space
Choose the camera on the smartphone for use
Activating the Led on the smartphone
Video quality settings
Taking photos from remote devices
Video recording of assistance
Address Book
Inviting customers to receive support by sending text messages
Support file complete with the details of each intervention
Email support 9:00-18:00
Hawk
Max 10 registered operators
Installing the support software on more than 1 computer
Providing audio/video support Unlimited
Choose the camera on the smartphone for use
Activating the Led on the smartphone
Filing recorded images and videos in Cloud mode for 30 days up to 6GB of space
Video quality settings
Taking photos from remote devices
Registrazione video dell'assistenza effettuata
Inviting customers to receive support by sending text messages
Support file complete with the details of each intervention
Email support 9:00-18:00
Sharing of pointer and drawing
A/R (Augmented Reality) funcionality
Detection of the user’s GPS location
Sending information via notifications
Company visibility in the iOS and Android App list
Control over the access of anonymous, validated, registered customers
Company categorisation (ATECO - NACE)
Management of banned users
Reading of QR Codes
Eagle
Max 10 registered operators
Installing the support software on more than 1 computer
Providing audio/video support Unlimited
Choose the camera on the smartphone for use
Activating the Led on the smartphone
Filing recorded images and videos in Cloud mode for 15 days up to 3GB of space
Video quality settings
Taking photos from remote devices
Registrazione video dell'assistenza effettuata
Inviting customers to receive support by sending text messages
Support file complete with the details of each intervention
Email support 9:00-18:00
Sharing of pointer and drawing
A/R (Augmented Reality) funcionality
Detection of the user’s GPS location
Sending information via notifications
Company visibility in the iOS and Android App list
Control over the access of anonymous, validated, registered customers
Company categorisation (ATECO - NACE)
Management of banned users
Reading of QR Codes
Use of Smartglasses
Company address book with imported general details
Operator screen sharing
Customer satisfaction management
Management of company colleagues
Support data exported to CSV
Zooming function
Chat between operators and clients
Photo and Video download
FREE
OWL
HAWK
EAGLE
Registered operators
Max 1
Max 10
Max 10
Max 10
Installing the support software on more than 1 PC
Providing audio/video support
Max 20 minutes per day
Unlimited
Unlimited
Unlimited
Filing recorded images and videos in Cloud mode
None
7 days up to 1 GB
of space
15 days up to 3 GB
of space
30 days up to 6 GB
of space
Use on a PC and mobile
Selection of smartphone camera
Turning the LEDs on and off
Full screen view
Pause the video
Queuing system
Taking photos from remote devices
Video recording of the support provided
Inviting customers via SMS
20 SMS/month for free
Video quality management
Assistance form
Machinery and assistance tags
Assistance search
Email support 9:00-18:00
GPS location
QR code scanner
Push notifications
Company visibility in App list
Company identification (ATECO-NACE)
Management of banned users
Control over the access of anonymous, validated, registered customers
Use of Smart Glasses
Assistance in Augmented Reality
Assistance in freeze mode
Meeting
Screen sharing
Company chat
Group chat
Instant translation
Voice translation
Drawing with the object palette
Drawing in meeting
Drawing on a photo from gallery
Photo editing
Transfer files
Digital zoom
Company address book
Associate company
Management of company colleagues
Customer code sharing
Customer satisfaction management
Decrease bandwidth usage
Videos and photos download
Support data exported to CSV